Shipping policy
At Kyrele, we believe getting your items should be simple and stress-free. We ship directly, track every package end-to-end, and keep our delivery terms completely transparent from checkout to your doorstep.
Shipping Rates & Delivery Estimates
Every order qualifies for 100% Free Shipping worldwide. No minimum cart value, no surprise freight charges at checkout.
| Destination | Shipping Fee | Estimated Transit Time |
|---|---|---|
| United States & United Kingdom | $0.00 (Free) | 4 – 11 business days |
| Selected Countries* | $0.00 (Free) | 5 – 13 business days |
| Rest of the World | $0.00 (Free) | 7 – 18 business days |
*Selected Countries include: Australia, Canada, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Czechia, and Vietnam.
Delivery Guarantee & Delay Support
For the US, UK, and Selected Countries:
Most parcels arrive well within the estimated timeframe. If your shipment happens to run past the estimated delivery window, simply email us at hello@kyrele.com. We will promptly issue you a $1 cashback along with a $5 discount code for your next order.
In extremely rare situations (under 0.01%) where transit issues result in non-delivery past 60 days, we issue a 100% full refund on the spot. If the package turns up afterward, keep the goods as our courtesy—no return needed.
For Rest of the World (International):
For regions outside our primary list, delivery typically takes between 7 to 18 business days, though remote destinations can occasionally take 35 to 45 days. Every shipment includes door-to-door tracking. If an international order does not reach you within 100 days, we will issue a full refund immediately or re-dispatch a replacement package according to your preference. If the original order eventually arrives following a refund, it remains yours at no charge.
Order Handling & Processing
Before any package is handed over to the courier, our team verifies item specifications and inspects the build quality. Order processing typically takes 1 to 3 business days. As soon as your parcel is scanned into transit, you will automatically receive an email with your direct tracking number and status link.
Customs, Duties & Taxes
We manage all applicable customs fees, import duties, and routine taxes on standard parcels. You will not face unexpected clearance surcharges or hidden gate fees upon physical delivery.
National Customs ID Requirements
Kyrele delivers globally. However, specific national border authorities require an official personal or business tax ID before clearing incoming parcels through import customs. If you are shipping to one of the following countries, please provide the required identification in the Order Notes / Instructions field during checkout:
- Brazil: CPF (Individuals) or CNPJ (Businesses)
- Italy: Codice Fiscale
- Spain: NIF (Número de Identificación Fiscal)
- China: National Resident Identity Number
- South Korea: PCCC (Personal Customs Clearance Code)
- Turkey: T.C. Kimlik No.
- India: PAN / Tax ID / Aadhaar number (when required by carrier)
- Russia: Passport number or Tax ID
Important: National customs agencies cross-reference this ID with the recipient's legal name on the label. Omission or mismatch can cause parcels to be held, delayed, or turned around at the border.
Returns & Damaged Items
Need to return an item or request a replacement? Please review our Refund & Return Policy for step-by-step guidance on how returns, exchanges, and claims are handled.
Need Help With a Package?
For questions about an active order, tracking updates, or regional shipping guidelines, get in touch with our support team at hello@kyrele.com. We'll be glad to help.