Return and Refund Policy
Return & Refund Policy
At Kyrele, we stand behind the reliability of the products we send. If something arrives damaged, defective, or incorrect, our team is ready to step in and make it right quickly.
1. Claim Window
You have 30 days from the date your tracking shows successful delivery to contact us regarding an issue with your order.
2. Damaged or Defective Items
Every item goes through checks before shipment, but transit mishaps can happen. If your item arrives broken, flawed, or non-functional, we will issue a full refund or dispatch a brand-new replacement at zero extra expense to you.
3. Incorrect Shipments
If you receive an item different from what you ordered (such as an incorrect model, variant, or size), or an item that substantially differs from our specifications, we will promptly send the correct item or issue a full refund at no extra cost.
4. Order Mistakes & Address Adjustments
If you made an error during checkout, contact us right away at hello@kyrele.com. We can update or cancel orders only before fulfillment begins. Once an order is handed off to the carrier, it cannot be modified, rerouted, or refunded due to customer ordering mistakes.
5. Change of Mind
Because we absorb 100% of global transit expenses to provide free worldwide shipping on every purchase, we do not accept returns or issue refunds simply for a change of mind. We stand fully behind our products for physical defects, transit damage, or fulfillment discrepancies, and an actionable product issue is required to qualify for return support.
6. European Union Statutory Right of Withdrawal
Customers located within the European Union retain the statutory right to withdraw from their purchase agreement within 30 days of receiving the final package of their order.
Exercising Your EU Right: Email hello@kyrele.com with your order number and an explicit statement of withdrawal.
Pre-Dispatch Cancellation: EU buyers may cancel prior to order dispatch by alerting us at the same address.
EU Reimbursement: Approved EU withdrawal refunds are processed within 14 days of notice. Return courier arrangements will be coordinated by us without return postage fees charged to you.
7. How to Submit a Claim
To initiate a resolution, send an email to hello@kyrele.com containing your order number, a brief explanation, and clear photos or a short video demonstrating the defect or incorrect item. Our support specialists review submissions within 24 to 48 hours and will instruct you on the next steps.
8. Refund Processing Timeline
Approved refunds are issued back to your original payment method via Shopify Payments. Once released from our end, banking institutions typically take 2 to 10 business days to post the funds to your statement. If your credit does not appear after 10 business days, reach out to us at hello@kyrele.com so we can trace the transaction reference.
9. Return Logistics & Instructions
Please do not send items back without contacting us first. Depending on the product, value, and condition, our team will advise whether a physical return is required. If a return is necessary, we coordinate carrier pickup (via services like packagesender.com) directly from your delivery address at no cost to you.
Questions about an existing shipment? Reach out anytime at hello@kyrele.com. We're here to help.